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Does the U.S. Department of State provide Express or Rush service during COVID-19?

Updated: May 17, 2022

Due to public health measures to prevent the spread of COVID-19, It may take us 2-3 months for the U.S. Department of State to process your request from the received date.

DOS also states that they have suspended in-person counter service during the COVID-19 pandemic. They do not accept walk-in appointments. Appointments are for urgent cases only.

Here are the Criteria for urgent cases:

You may be eligible for urgent service if your immediate family member has died or is seriously ill or injured while abroad and you need to travel outside of the United States within 72 hours (3 business days). Immediate family members include parents, legal guardians, children, spouses, siblings, and grandparents.

  • Proof of the life-or-death emergency such as a death certificate, a statement from a mortuary, or a signed letter from a hospital or medical professional. Documents must be in English or translated in English by a professional translator.

  • Proof of international travel (itinerary, ticket, reservation) within 48 hours.


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